Find answers to common questions about custom sportswear, sizing, minimum orders, and delivery. Sizing, payment, shipping, and returns.
No, custom and personalized items cannot be returned or exchanged due to their personalized nature. This includes custom jerseys, embroidered items, and any products with personalization. Please review your order carefully before placing it.
Custom items ship from production within 10-15 business days. Larger or more complex team orders sit at the upper end of that range. Rush production may be available depending on the current schedule, and rush fees apply.
We accept PNG, JPG, PDF, AI, and EPS files. For best results, provide vector files (AI, EPS) at 300 DPI. Our design team can also help create designs from sketches or concepts.
Minimum order quantity (MOQ) details vary by product. Each product may have different MOQ requirements. Please contact us or check the product page for specific MOQ information for the items you're interested in.
Free delivery is available on orders over $100. For orders under $100, shipping costs apply and vary by location. Contact us for specific shipping rates to your destination.
Custom items ship from production within 10-15 business days, plus 3-7 business days in transit — so most orders arrive within 15-20 business days of order confirmation. Larger or more complex team orders sit at the upper end. Free delivery on orders over $100.
Yes, we ship to most international destinations. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delivery times vary by country.
Yes, you'll receive a tracking number via email once your order ships. You can track your package through our website or the carrier's website.
Yes, we offer tiered bulk pricing for large orders. Pricing varies by product and quantity. Contact our B2B team for a custom quote and volume discounts. Please note that bulk order quotes are valid for 7 days from the date of the quote.
Rush orders may be available depending on our production schedule. Rush fees apply and vary based on timeline and order complexity. Contact us as soon as possible for rush requests.
Yes, samples are provided for bulk orders at an additional cost. Sample costs are typically deducted from your final order if you proceed with the full order. This ensures quality and design approval before production.
Standard, non-customized items can be returned within 30 days if unworn and in original condition. Custom and personalized items cannot be returned unless there's a manufacturing defect.
We stand behind our quality. If there's a manufacturing defect, printing error, or if the item doesn't match your approved design, we'll remake it at no cost or provide a full refund.
Size exchanges are available for standard products within 30 days. Custom items cannot be exchanged for size unless our size chart was incorrect. Please note: if the exchange is not due to our error, return shipping costs are the customer's responsibility.
We currently accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure payment processor. For qualified businesses, we may offer extended payment terms - please contact us for more information.
Standard orders are charged when shipped. Custom orders require 50% payment upfront, with the balance due before shipping. B2B customers may have different payment terms.
Yes, we offer business accounts with special pricing, extended payment terms, and dedicated support. Contact our B2B team to set up an account.