Important: Please read these Terms of Service carefully before using our platform. By accessing or using our services, you agree to be bound by these terms. If you do not agree to these terms, please do not use our services.
These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Customer", "you") and Dynamix Services LLC, a limited liability company registered in North Carolina, USA, operating under the brand name "Dynamix" ("Company", "we", "us", "our") governing your access to and use of our website, services, and platform (collectively, the "Service").
By accessing, browsing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Service.
We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.
You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this Agreement. If you are under 18, you may only use our Service with the involvement and consent of a parent or guardian.
You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions set forth herein.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Service for your personal or commercial use in accordance with these Terms.
This license does not include any right to:
To access certain features of our Service, you may be required to create an account. When creating an account, you agree to:
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to comply with this section.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, including but not limited to cases where you violate these Terms or engage in fraudulent, illegal, or harmful activities.
We strive to provide accurate product descriptions, images, pricing, and availability information. However, we do not warrant that product descriptions, images, or other content on our Service is accurate, complete, reliable, current, or error-free.
We reserve the right to:
If a product is listed at an incorrect price or with incorrect information due to an error, we reserve the right to refuse or cancel any orders placed for that product, even if the order has been confirmed and your payment has been processed.
When you place an order through our Service, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or reject your order for any reason, including but not limited to:
Your receipt of an order confirmation does not constitute our acceptance of your order. We will send you a shipping confirmation email when your order is accepted and shipped. If we reject your order after payment has been processed, we will issue a full refund.
You may cancel an order before it enters production, but cancellation fees may apply for custom orders. Once production has begun on a custom order, cancellation is not permitted.
Final Sale Policy: Custom and personalized items are made specifically for you and cannot be returned or exchanged, except in cases of manufacturing defects or our error. By placing a custom order, you acknowledge and agree that:
Your Content: You retain ownership of any original designs, logos, text, images, or content you provide to us. However, by submitting content to our Service, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content solely for the purpose of fulfilling your order, providing customer service, and operating our Service.
Our Content: All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the selection and arrangement thereof, are the exclusive property of Dynamix Services LLC or its content suppliers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
3D Models and Design Tools: Our 3D models, design templates, customization tools, and proprietary software remain our exclusive property. Any 3D models you upload or create through our platform remain your property, but you grant us a license to store, process, and use them for order fulfillment. We use Cloudinary for secure storage of your 3D models and design files.
Trademarks: All trademarks, service marks, trade names, and logos used and displayed on our Service are our registered and unregistered trademarks or those of our licensors. Nothing in these Terms grants you any right or license to use any such trademarks.
You may not use our platform:
Payment Methods: We currently accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure payment processor, Stripe. All payments are processed securely and in accordance with PCI DSS standards.
Payment Terms by Order Type:
Processing Fees: Payment processing fees are included in the order total. Standard Stripe processing rates apply (approximately 2.9% + $0.30 per transaction for domestic cards).
Payment Authorization: By providing payment information, you authorize us to charge your payment method for all amounts due. If payment cannot be processed, we reserve the right to cancel your order.
Refunds: Refunds, when applicable, will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item, or after we determine that a refund is warranted.
Taxes: You are responsible for any applicable sales, use, value-added, or other taxes or duties that may be imposed on your purchase. We will collect applicable taxes where required by law.
Shipping Terms: Shipping terms are detailed in our Shipping Policy, which is incorporated by reference into these Terms. By placing an order, you agree to our shipping terms, including:
For complete shipping terms, please review our Shipping Policy .
Custom Products: Custom and personalized items are final sale and cannot be returned or exchanged, except in cases of manufacturing defects or our error. For any returns or exchanges of customized products, you must contact our support team.
Standard Products: Standard (non-customized) products may be returned within 30 days of delivery if unworn and in original condition with all tags attached. Shipping costs for returns are the customer's responsibility unless we are at fault.
Refund Processing: Refunds, when applicable, will be processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
For complete return and refund terms, please review our Returns & Exchanges Policy .
Our platform includes advanced 3D customization tools and AI-assisted design features. By using these services, you acknowledge that:
Our platform allows you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material ("User Content"). You are solely responsible for the User Content that you post to the platform, including its legality, reliability, and appropriateness.
By posting User Content, you represent and warrant that:
We reserve the right to remove any User Content that violates these Terms or that we determine, in our sole discretion, to be inappropriate, offensive, or harmful.
Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy , which is incorporated by reference into these Terms. By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.
You agree to defend, indemnify, and hold harmless Dynamix Services LLC, its officers, directors, employees, agents, licensors, and suppliers from and against any claims, actions, demands, liabilities, settlements, and expenses (including, without limitation, reasonable attorneys' fees) arising out of or relating to:
We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DYNAMIX SPORTSWEAR, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DYNAMIX SPORTSWEAR ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY:
IN NO EVENT SHALL DYNAMIX SPORTSWEAR'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID TO DYNAMIX SPORTSWEAR IN THE TWELVE (12) MONTHS PRIOR TO THE ACTION GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, DYNAMIX SPORTSWEAR EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
We shall not be liable for any failure or delay in performance under these Terms which is due to fire, explosion, earthquake, flood, act of God, act of war, terrorism, epidemic, pandemic, labor dispute, government action, internet or telecommunications failure, or any other cause beyond our reasonable control.
Informal Resolution: Before filing a claim, you agree to try to resolve the dispute informally by contacting us at our support channels. We will try to resolve the dispute informally within 60 days.
Binding Arbitration: If we cannot resolve a dispute informally, you and Dynamix Services LLC agree to resolve any claims, disputes, or controversies (whether in contract, tort, or otherwise) arising out of or relating to these Terms or the Service through final and binding arbitration, except as set forth below.
The arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be held in the United States, in the state where our company is located, or another location we agree upon. You may choose to have the arbitration conducted by telephone, video conference, or in person.
Exceptions: Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Service, or intellectual property infringement, without first engaging in arbitration.
Class Action Waiver: You agree that disputes will be resolved individually and that you will not bring a claim as a plaintiff or class member in a class, consolidated, or representative action.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States of America, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in North Carolina, USA, and you hereby consent to the personal jurisdiction and venue of such courts.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of these Terms.
If you wish to terminate your account, you may simply discontinue using the Service or contact us to request account deletion.
Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the Service.
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. The invalid or unenforceable provision will be replaced with a valid, enforceable provision that comes closest to the intent of the original provision.
These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Exchanges Policy, constitute the entire agreement between you and Dynamix Services LLC regarding the use of the Service and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter hereof.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition, and any failure of Dynamix Services LLC to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
Company Information: Dynamix Services LLC is a limited liability company registered in North Carolina, USA, operating under the brand name "Dynamix".
If you have any questions about these Terms of Service, please contact us through our support channels.
For questions about these Terms or our Service, please contact our support team.