Important: Custom, personalized, and made-to-order items cannot be returned or exchanged through the website or your account (there is no self-service return flow for these items). For defects, production errors, or other issues covered under our quality guarantee, you must contact customer service — we will help you from there. Please review your order carefully before placing it.
We want you to be completely satisfied with your purchase. Our return policy varies based on the type of product you've ordered.
Standard, non-customized products can be returned within 30 days of delivery.
Includes: Stock apparel, promotional items without customization, accessories
Due to their personalized nature, these items cannot be returned or exchanged through the platform. Do not use a self-service return portal for customized goods—reach out to our team instead (see below).
Includes: Custom jerseys, personalized apparel, team orders, custom designs, embroidered items, screen-printed products
While custom items cannot be returned for change of mind and are not returnable via the platform, we stand behind our quality. If something qualifies under the exceptions below, contact customer service with your order details—do not open a self-service return for customized goods.
For returns, exchanges, or quality concerns, please contact our support team through our contact page. When submitting your request, please include your order number and details about the item you wish to return or exchange.
For assistance with returns, exchanges, or quality concerns, please contact us through our contact page. Our support team will help you with your return or exchange request.
Important: For customized or personalized products, you cannot use the website's return flow. Contact customer service first—our team will tell you next steps if your situation is covered.